General FAQs Product FAQs Ordering FAQs Services FAQs

 

General FAQs
Expand Q. Do you offer discounts to quantity buyers?
A. Yes, Techni-Lux offers discounted pricing to dealers, resellers and large volume buyers. Please download our Customer Application.
Expand Q. How do we become a Techni-Lux Dealer/Reseller?
A. Download our Customer Application located under the Information tab and mail or fax it to us. Dealerships are limited in some areas and may require an initial buy in.
Expand Q. What are the hours of operaton?
A. We are open Monday through Friday, 9am to 6pm Eastern Standard Time and closed 12:30pm to 1:30pm for lunch. Closed on most holidays.
Expand Q. How do I get access to log-in?
A. You must contact your sales person at Techni-Lux. Call us at 407-857-8770 to get fully web enabled.
Expand Q. Can I still call for information or to place an order?
A. Yes, and we love to hear from you. But it could be beneficial for you to use our website to search and see many inventory alternatives, track your orders, view invoices, and read up to date press releases and new product information. Also our website is available for you 24 hours, 7 days a week.
Expand Q. We need to change our billing address?
A. You may do this by sending in the changes to us on company letter head via email or fax.
Expand Q. We can not find a product or brand of interest?
A. Techni-Lux stocks over 32,000 line items in inventory. Most are accessible via the web searches. However, we have additional resources internally that can help you locate your specific product. If you can't find it online here, please contact us via email or fax, stating the brand, specifications, model and anything else you may know. We will research it and get back to you quickly.
Expand Q. I have special pricing / contract with Techni-Lux, can I order online and get those special prices?
A. Yes, all pricing levels and contracts are honored on all online orders also. The website will show your agreed price once you log-in. Additionally, you may see additional products on promo pricing.
Expand Q. Can I change my password?
A. Yes, you can change your password once you are logged in by going to the Account Profile. This is located in the top right corner of your screen. Highlight your name and press enter.
Expand Q. What do I do if I forgot my password.
A. You may get your password reset by contacting us or you may click LOGIN and then click on FORGOT PASSWORD? at the bottom of the login window.
Expand Q. How do I return a product?
A. You must contact us and get an RMA number before returning anything to Techni-Lux. Returns are only accepted within 30 days of purchase. Restocking fees may apply. No returns on special order or discontinued items will be accepted.
Expand Q. We/I already have an account with you. Do I need to register myself again on your web store?
A. No. If you already have an account with us, contact our Sales Department; they will give you your initial login name and password. You can login and then change your password.
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