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 Q. How long does it take to process an Order? |
A. Typically we ship all orders placed before 2:00pm Eastern Standard Time, that same day. However large orders may require additonal time to prepare and test equipment. We ship Monday through Friday.
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| Q. Can Techni-Lux dropship? |
A. Yes, we can dropship to your customers. Furthermore, we can dropship BLIND and with your customer's PO# on the packing slip. Shipping BLIND will show your information on the packing slip only.
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| Q. Can I change my order? |
A. If you have not checked out, you may continue to change your order, by adding and removing items from the cart. Once you SUBMIT the order, you cannot go back and change the order. If you need to correct, add or delete something, please contact us immediately via email or phone. If you forgot to add an item, please place another order. If you entered an incorrrect ship to address, incorrect credit card information, or need to delete an item, you will need to contact us.
Note: Unless otherwise noted, we usually process orders within 24 hours, so it is very important for you to contact us quickly for any changes.
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| Q. How much will my order cost to ship? |
A. Once you get your order entered, you will get the opportunity to choose a shipping method and see the relative cost of each method. Not every shipping service is available to every place. If you are not getting a shipping cost it is because we don't have a weight for a product in our system, so it is not possible to calculate properly. You may still select a shipping method and then call us to determine what the actual shipping costs will be. Or in the notes section of the order, please state that you would like to get a shipping cost prior to shipping the order. Be aware this may delay the release of your order.
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| Q. Do you ship outside the United States? |
A. Yes, we ship worldwide on a daily basis. However, you will not be able to calculate shipping costs online to most countries. Most international shipments will require you to deal with our export sales persons. You may still place your order online.
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| Q. Do I need to pay for sales tax? |
A. Sales tax is charged on all orders that are shipped to a Florida address, unless you have a Florida Tax Exempt/Resale Certificate on file with us.
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| Q. Can I cancel a submitted order? |
A. Yes, you may cancel an order after submitting it, but you can not do so online. Since we usually pick and ship orders quickly, it is important that you contact us immediately to stop the process before it ships out.
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| Q. Has my order been shipped? |
A. To check your order status, you need to login first. Click on My Account on the top menu bar, then select Account History. If there are multiple orders, select the Order in question. If it states COMPLETE or PARTIAL, your order has shipped. If you no longer see the order here, check below in the INVOICE section. If it is INVOICED, then the order has already been shipped.
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